FAQs for Students

Photo ID
Where is the Cal 1 Card Office located?

Office Location: 212 Sproul Hall

ATTENTION
On the first floor corridor of Sproul Hall (north end), you’ll find two telephone booth-type kiosks. Using either of the kiosks, you will place yourself in a virtual queue instead of having to wait in a physical line. You will then be notified via text when you can return for service. If you’ve visited Cal Student Central and used their in person check-in service, you’ll be familiar with how the system works!

Online Flex Appointment scheduling is currently not available for students.  This added feature will be deployed if / when feasible.

Please review the information on our Getting a Card page for further details.

Photo ID
When is the Cal1Card office open?

Monday through Friday, 9:00am to 4:30pm (excluding Administrative Holidays).

CalNet Support
Can I obtain CalNet Support here?

Yes.  However, before making a trip to our office, please review the information here for a CalNet overview.

If you are a new student and have not yet claimed your CalNet account online, please go here for further instructions on how to proceed.

If you have already successfully claimed your CalNet account and created your CalNet ID but need to reset your passphrase, please go here for further instructions on how to proceed. 

The Cal 1 Card office provides Tier 1 CalNet support services which may be requested as follows:

  • in person at 212 Sproul Hall -- make sure to first stop by the check-in kiosks on the 1st floor to place yourself in the queue
  • by phone at 510.642.4126
  • by e-mail at calnet@berkeley.edu
Photo ID
What do I need in order to get my new Cal 1 Card?

You will be required to provide a valid (i.e. original and not expired) government-issued photo ID (e.g. Drivers License, State ID, Passport, Military ID) and your UC Berkeley student identification number.

On the first floor corridor of Sproul Hall (north end), you’ll find two telephone booth-type kiosks. Using either of the kiosks, you will place yourself in a virtual queue instead of having to wait in a physical line. You will then be notified via text when you can return for service. If you’ve visited Cal Student Central and used their in person check-in service, you’ll be familiar with how the system works!

Online Flex Appointment scheduling is currently not available for students.  This added feature will be deployed if / when feasible.

Please review the information on our Getting a Card page for further details.

Photo ID
How much will my first Cal 1 Card cost?

The first Cal 1 Card is issued free of charge. 

 

Photo ID
Do I have to pay all of my fees before I get my new ID card?

No, but you may be denied access to several student services on campus until your fees are paid.

Photo ID
What happens if my Cal 1 Card is lost or stolen?

You are solely responsible for immediately reporting / deactivating a lost or stolen Cal 1 Card.  The most effective way of deactivating the card is to do so online by logging into your account as this option is available to you 24 hours on every day of the week.  If you do not have access to the internet when your card is lost or stolen, reports can be made in person at the Cal 1 Card Office or by calling 1 (866) 2UCBCARD.  Once a card is reported missing, you assume no further liability for unauthorized activity on / use of your card.  

Students needing to replace a lost card will incur a $35 fee. 

If your card was stolen, the replacement fee will be waived as long as you present the police report or case number at the time of requesting the replacement card.  Please be advised that police reports should only be filed for actual theft circumstances.   

If your card is damaged, bring the damaged card to the Cal 1 Card office and your card will be replaced at no cost -- each student is eligible for one such replacement of a damaged card. If you do not have the damaged card with you at the time of making the replacement request, the card will be considered lost and the replacement fee will apply.  

Undergraduate and Graduate students: the fee will be billed to your student billing account. 

 

Visiting Summer Sessions students and UC Berkeley Extension Concurrent Enrollment students:
Fee payment for replacing a lost Cal 1 Card can be made by credit card, cash, or check.

Credit Card Payments
Step 1. Log into your Cal 1 Card account.
Step 2. Select the "Pay Lost Card Replacement Fee" link on the sidebar.
Step 3. Select the embedded "Online Payment Portal" link and make the payment.
Step 4. Go to the Cal 1 Card office to get the replacement card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station to inform the staff that you have made the online payment and are in need of the replacement card.

Cash or Check Payments
Step 1. Pay the nonrefundable $35 fee and get a payment receipt at the Cashier’s Office, located on the second floor at 2610 Channing Way (Monday - Friday
10 am to 4 pm).  Please be prepared to provide your student ID number upon arrival. The student ID number is available via any of the following options:

  • Logging into your Cal 1 Card account.  Your account number is the same as your ID number
  • Logging into your Cal Central account and clicking on "My Profile"
  • Going to Cal Student Central in person (120 Sproul Hall)

Step 2. Bring your payment receipt with you to the Cal 1 Card office to get a new card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station with your receipt in hand.

Photo ID
What do I need in order to replace my lost or stolen Cal 1 Card?

You will be required to provide your UC Berkeley student identification number.

On the first floor corridor of Sproul Hall (north end), you’ll find two telephone booth-type kiosks. Using either of the kiosks, you will place yourself in a virtual queue instead of having to wait in a physical line. You will then be notified via text when you can return for service. If you’ve visited Cal Student Central and used their in person check-in service, you’ll be familiar with how the system works!

Online Flex Appointment scheduling is currently not available for students.  This added feature will be deployed if / when feasible.

Please review the information on our Getting a Card page for further details.

A $35 nonrefundable replacement fee will apply.  If your card was stolen and you filed a police report for that incident, you must provide the police report at the time of issuance for the replacement fee to be waived.

Photo ID
What if my Cal 1 Card is broken or damaged?

Broken / damaged Cal 1 Cards must be brought to the Cal 1 Card office for assessment by Cal 1 Card staff. 

If you are not able to present the broken / damaged card when requesting a replacement, it will be processed as a lost card replacement transaction and a $35 nonrefundable replacement fee will be assessed to your student billing account.

If Cal 1 Card staff determine that a broken / damaged Cal 1 Card needs to be replaced, a replacement Cal 1 Card will be printed and issued to you in exchange for the damaged card.  The first replacement of a damaged Cal 1 Card will be free of charge.  You will then incur a $35 nonrefundable replacement fee -- assessed to your student billing account -- for any subsequent replacements of a damaged card. 

Photo ID
If I don't like my picture, can I get a replacement card?

If the picture is taken in the Cal 1 Card office, we will be happy to retake your picture (up to 2 retakes) before we print the card.  However, once you have left the office, a $35 nonrefundable replacement fee will be assessed for replacements performed solely for the purpose of improving the picture's aesthetic appeal to the cardholder.

If the picture is submitted online, it is automatically assumed to be acceptable to the cardholder that made the submission and a $35 nonrefundable replacement fee will be assessed for replacements performed solely for the purpose of improving the picture's aesthetic appeal to the cardholder.

Photo ID
I've legally changed my name. Can I now get a new ID card that has my new name?

You must first file an official "Petition of Name Change" document at Cal Student Central so that your campus records reflect the name change.  Please wait at least 5 work days after the petition has been submitted before coming to the Cal 1 Card Office to request the replacement Cal 1 Card.  Make sure to bring the previously issued Cal 1 Card with the old name for an even exchange free of charge.  If you do not present the old Cal 1 Card when the replacement is issued, it will be processed as a lost card replacement and the $35 nonrefundable replacement fee will apply.

Debit Account
Can my parents put money in my Cal 1 Card debit account?

Yes. 

The easiest way to make a deposit is online using a credit card.  Your parents will have to select the "Deposit Money Into Someone Else's Debit Account" option and then enter your name and ID number in the "Cardholder's Name" and "Cardholder's ID" fields before entering their billing address information and amount to deposit.  They will then be taken to a separate page to enter their credit card information.

Parents can also make deposits via check by mail.

AC Transit Class Pass
What is the AC Transit EasyPass?

Prior to Fall 2016, a Class Pass sticker was affixed onto each eligible student's Cal 1 Card for accessing unlimited bus ridership privileges on AC Transit buses. Beginning in Fall 2016, students were instead issued an AC Transit EasyPass Clipper card which was loaded with an electronic Class Pass.  The primary benefit of the transition from the Class Pass sticker to the electronic Class Pass is that continuing students will be able to access their ridership privileges without having to stand in long lines each semester to obtain a new sticker. The EasyPass Clipper card will also allow students to load cash value to pay for BART rides and other transit passes in the Bay Area (e.g. Muni, etc.).

AC Transit Class Pass
Where, when, and how do I get my AC Transit EasyPass Clipper card?

The initial AC Transit EasyPass Clipper card is issued at the Cal 1 Card office (https://cal1card.berkeley.edu/getcard) or at assigned remote locations (e.g. orientation check-ins) by authorized staff.  Eligible students will be able to obtain the EasyPass during their initial academic term or anythime thereafter as long as they are still registered in an eligible student category. 

ATTENTION: Taking custody of the AC Transit EasyPass Clipper card constitutes acceptance of the corresponding Clipper Cardholder Agreement and Privacy Policy.

Replacements for lost or stolen EasyPass Clipper cards are issued at Parking and Transportation (http://pt.berkeley.edu/contactus). 

For more information, please review the FAQs here (http://pt.berkeley.edu/campus-transportation-options/public-transportation-passes/student-class-pass)

Debit Account
Where do I view balance and transaction history?

Log into your Cal 1 Card account here (cal1card.berkeley.edu/login) and then select “View Current Balance and Transactions".

Debit Account
How do I add money to my Cal 1 Card Debit Account?

The easiest way to purchase stored value credit on your debit account is by doing so online using a credit card.  Log into your Cal 1 Card account here (cal1card.berkeley.edu/login) and then select “Credit Card" as the method of payment under the "Cal 1 Card Debit Account Add Money" header.

You can also pay with cash in person at the Cashier’s Office (2610 Channing Way / 2nd floor) Monday - Friday from 10am - 4pm.

Debit Account
Can I transfer money from my Cal 1 debit account to my meal plan?

No.

If a purchase of stored value credit on the Cal 1 Card debit account has been inadvertently made in error and the intended desire was to purchase Meal Plan flex dollars, the funds cannot be transferred.  The meal plan purchase must be made at the Cal Dining website (dining.berkeley.edu). 

If the Cal 1 Card debit purchase occurred within 90 days and you have not used any of the deposited funds, you may request a partial or full refund of the erroneous Cal 1 Card debit purchase by sending an email to cal1card@berkeley.edu.  The Cal 1 Card office will then contact the Student Affairs Cashier's office to authorize the refund.

Debit Account
Can I purchase a meal plan with my Cal 1 Card Debit?

No.  While Cal 1 Card Debit funds can be used to pay for goods and services at all Cal Dining locations, these funds cannot be used to purchase a meal plan or flex dollars. Please refer to the Cal 1 Card debit FAQ website page for further details.

 

Debit Account
Can I get my debit card money back after graduation?

Yes. Requests for debit account refunds must be submitted by emailing cal1card@berkeley.edu. A $10 processing fee will be assessed on all approved refund requests.

Refunds of a remaining balance will only be processed after the account holder graduates, formally withdraws, or is otherwise no longer officially registered as defined by the Office of the Registrar.

After the refund request is approved and the $10 processing fee has been deducted, the remaining funds will be sent to student billing where they will be first applied to any outstanding charges on the corresponding student billing account. A refund for the remaining balance will be disbursed by student billing and payment services within 45 days. Refund amounts will be disbursed via pre-authorized direct deposit to a bank account or by check as determined by student billing and payment services.    

 

Photo ID
How can I upload a photo online?

Please make sure to read all of the requirements at the online photo submission page (cal1card.berkeley.edu/c1cphoto) and then follow the instructions on that page.

Photo ID
How long after graduation am I able to continue to use my Cal 1 Card?

The Cal 1 Card is reflective of your registration status in the Student Information Systems database.  

 

Accordingly, the ability to use the card for continued access to the facilities and services at various campus service provider locations (e.g. RSF, Library, Tang, etc.) is dependent on each of their respective departmental policies and business processes as well as the frequency for their data transfer updates from SIS.  

 

Therefore, the various intentional or defacto "grace periods" for continued access will vary for each location and further details in that regard will have to be obtained directly from the applicable administrative office(s) / representative(s).   

 

Physical card-key access to buildings that is managed directly by UCPD and authorized campus card-key administrators is determined by the responsible parties irrespective of an active registration status.

 

Use of Cal 1 Card debit funds to pay for goods and services at Cal 1 Card Merchant locations will continue for as long as a positive balance exists on the debit account irrespective of a registered student status.

 

Unofficial / unauthorized use of the card by off-campus entities for discounts or access will be at their sole discretion.