FAQs for Employees

Where do I go to get my Cal 1 Card?

180 Cesar Chavez Center, Lower Sproul Plaza. Our telephone number is 1.866.2UCBCARD. Refer to our Getting a Card page.

When is the Cal 1 Card office open?

Monday through Friday, 9:00 a.m. to 4:30 p.m.

Who is eligible for the Cal 1 Card?

All academic and non-academic employees.

Issuance of Cal 1 Cards to employees is based on approval from Human Resources (HR).  HR approval is contingent on compliance with applicable HR requirements.  After compliance with these requirements, HR will create / update a record with an appointment start date.  Cal 1 Card eligibility will almost always begin on the day after HR creates / updates the corresponding record; the only exception will be when the applicable appointment start date happens to be in the future on that date.

Why do I need to get the Cal 1 Card?

All employees are required to obtain a Cal 1 Card for proper identification while on campus or in University facilities off-campus as well as for access to applicable services and buildings.

What do I need to bring to get my Employee Cal 1 Card?

You will need to provide your employee ID number as well as a valid government-issued photo ID (e.g. driver license, State ID, passport, etc.).

When can I begin to access services using my Cal 1 Card?

Eligibility criteria for access to services / discounts at campus service provider locations is defined soley at the discretion of each individual service provider location based on your specific appointment type and payment of any applicable fees.  Please contact the applicable campus service provider for further information.

Will I be required to get a renewal sticker each year?

No. The Cal 1 Card will be validated electronically and will remain active for as long as your employee appointment is active in the Human Resources database.

How much will my initial Cal 1 Card cost?

Your initial card is free.

How much will it cost to replace a lost Cal 1 Card?

You are solely responsible for immediately reporting and deactivating a lost or stolen Cal 1 Card. The most effective way of deactivating the card is to do so online by logging into your account and selecting the "Lost Card" link in the sidebar -- this option is available to you 24 hours every day of the week. If you do not have access to the internet when your card is lost or stolen, you may report the card lost in person at the Cal 1 Card Office or by calling 1-866-2UCBCARD (1-866-282-22278). Furthermore, if you have card key access to a facility on campus, please report the loss immediately to your card key administrator.  Once a card is reported missing, you assume no further liability for unauthorized activity on, or use of, your card.

A nonrefundable $25 fee will be incurred for the replacement of a lost Cal 1 Card.

If your card was stolen, the replacement fee will be waived as long as you present the police report or case number at the time of requesting the replacement card.  Please be advised that police reports should only be filed for actual theft circumstances and not when you have lost possession of your card and you think someone may have taken it.   

If your card is damaged, bring the damaged card to the Cal 1 Card office and your card will be replaced at no cost; if you do not have the damaged card with you at the time of making the replacement request, the card will be considered lost and the replacement fee will apply.  Please do not punch holes in your card or otherwise willfully damage it because the $25 replacement fee will be incurred if there is recurrence of willful damage.

Fee payment for replacing a lost Cal 1 Card can be made by credit card, cash, or check.

Credit Card Payments

Step 1. Log into your Cal 1 Card account.

Step 2. Select the "Pay Lost Card Replacement Fee" link on the sidebar.

Step 3. Select the embedded "Online Payment Portal" link and make the payment.

Step 4. Go to the Cal 1 Card office to get the replacement card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station to inform the staff that you have made the online payment and are in need of the replacement card.

Cash or Check Payments

Step 1. Pay the nonrefundable $25 fee and get a payment receipt at the Cashier’s Office, located on the second floor at 2610 Channing Way (Monday - Friday
10 am to 4 pm).  Please be prepared to provide your employee ID number upon arrival. The employee ID number is available via any of the following options:

  1. Logging into your Cal 1 Card account.  Your account number is the same as your ID number
  2. Logging into your At Your Service account and clicking on "employment verification"
  3. Calling CSS-HR at 510-664-9000 (Option #3 then #6)

Step 2. Bring your payment receipt with you to the Cal 1 Card office to get a new card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station with your receipt in hand.

 

If I don't like my picture can I get a replacement card?

We will be happy to retake your picture (up to two times) while you are at the Cal 1 Card Office in the process of getting your card.  Once you have left the premises with your ID card, only lost, stolen, or damaged cards will be replaced and the same picture will be used unless there has been a drastic change in appearance as determined by Cal 1 Card staff.

I have changed my name. Can I get a replacement card?

Once you have petitioned a name change with Campus Human Resources (HR), you must wait until the day after they have made the change in the HR database before coming to the Cal 1 Card Office to get a replacement card.  Please bring your old card in with you for an even exchange. 

Is the Cal 1 Card mandatory?

Yes.  The Cal 1 Card is mandatory for all members of the campus community to ensure a safety and security.  Additionally, the Cal 1 Card will be the only way to access most campus services / benefits, including the Cal 1 Card debit account.

Will I be required to wear or display my new Cal 1 Card while on the job?

It is mandatory to have your Cal 1 Card on your person at all times as a means of identifying your employee status; however, most employees will not need to display their Cal 1 Card.  In the event that the services your department provides require you to display your Cal 1 Card, then that requirement will be under the mandate of the department and labor relation policies. 

What happens if my Cal 1 Card is lost or stolen?

You are solely responsible for immediately reporting and deactivating a lost or stolen Cal 1 Card. The most effective way of deactivating the card is to do so online by logging into your account and selecting the "Lost Card" link in the sidebar -- this option is available to you 24 hours every day of the week. If you do not have access to the internet when your card is lost or stolen, you may report the card lost in person at the Cal 1 Card Office or by calling 1-866-2UCBCARD (1-866-282-22278). Furthermore, if you have card key access to a facility on campus, please report the loss immediately to your card key administrator.  Once a card is reported missing, you assume no further liability for unauthorized activity on, or use of, your card.

A nonrefundable $25 fee will be incurred for the replacement of a lost Cal 1 Card.

If your card was stolen, the replacement fee will be waived as long as you present the police report or case number at the time of requesting the replacement card.  Please be advised that police reports should only be filed for actual theft circumstances and not when you have lost possession of your card and you think someone may have taken it.   

If your card is damaged, bring the damaged card to the Cal 1 Card office and your card will be replaced at no cost; if you do not have the damaged card with you at the time of making the replacement request, the card will be considered lost and the replacement fee will apply.  Please do not punch holes in your card or otherwise willfully damage it because the $25 replacement fee will be incurred if there is recurrence of willful damage.

Fee payment for replacing a lost Cal 1 Card can be made by credit card, cash, or check.

Credit Card Payments

Step 1. Log into your Cal 1 Card account.

Step 2. Select the "Pay Lost Card Replacement Fee" link on the sidebar.

Step 3. Select the embedded "Online Payment Portal" link and make the payment.

Step 4. Go to the Cal 1 Card office to get the replacement card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station to inform the staff that you have made the online payment and are in need of the replacement card.

Cash or Check Payments

Step 1. Pay the nonrefundable $25 fee and get a payment receipt at the Cashier’s Office, located on the second floor at 2610 Channing Way (Monday - Friday
10 am to 4 pm).  Please be prepared to provide your employee ID number upon arrival. The employee ID number is available via any of the following options:

  1. Logging into your Cal 1 Card account.  Your account number is the same as your ID number
  2. Logging into your At Your Service account and clicking on "employment verification"
  3. Calling CSS-HR at 510-664-9000 (Option #3 then #6)

Step 2. Bring your payment receipt with you to the Cal 1 Card office to get a new card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station with your receipt in hand.

How do I replace my employee Cal 1 Card?

You are solely responsible for immediately reporting and deactivating a lost or stolen Cal 1 Card. The most effective way of deactivating the card is to do so online by logging into your account and selecting the "Lost Card" link in the sidebar -- this option is available to you 24 hours every day of the week. If you do not have access to the internet when your card is lost or stolen, you may report the card lost in person at the Cal 1 Card Office or by calling 1-866-2UCBCARD (1-866-282-22278). Furthermore, if you have card key access to a facility on campus, please report the loss immediately to your card key administrator.  Once a card is reported missing, you assume no further liability for unauthorized activity on, or use of, your card.

A nonrefundable $25 fee will be incurred for the replacement of a lost Cal 1 Card.

If your card was stolen, the replacement fee will be waived as long as you present the police report or case number at the time of requesting the replacement card.  Please be advised that police reports should only be filed for actual theft circumstances and not when you have lost possession of your card and you think someone may have taken it.   

If your card is damaged, bring the damaged card to the Cal 1 Card office and your card will be replaced at no cost; if you do not have the damaged card with you at the time of making the replacement request, the card will be considered lost and the replacement fee will apply.  Please do not punch holes in your card or otherwise willfully damage it because the $25 replacement fee will be incurred if there is recurrence of willful damage.

Fee payment for replacing a lost Cal 1 Card can be made by credit card, cash, or check.

Credit Card Payments

Step 1. Log into your Cal 1 Card account.

Step 2. Select the "Pay Lost Card Replacement Fee" link on the sidebar.

Step 3. Select the embedded "Online Payment Portal" link and make the payment.

Step 4. Go to the Cal 1 Card office to get the replacement card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station to inform the staff that you have made the online payment and are in need of the replacement card.

Cash or Check Payments

Step 1. Pay the nonrefundable $25 fee and get a payment receipt at the Cashier’s Office, located on the second floor at 2610 Channing Way (Monday - Friday
10 am to 4 pm).  Please be prepared to provide your employee ID number upon arrival. The employee ID number is available via any of the following options:

  1. Logging into your Cal 1 Card account.  Your account number is the same as your ID number
  2. Logging into your At Your Service account and clicking on "employment verification"
  3. Calling CSS-HR at 510-664-9000 (Option #3 then #6)

Step 2. Bring your payment receipt with you to the Cal 1 Card office to get a new card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station with your receipt in hand.

 

Are there any exceptions when it comes to paying to replace a lost Cal 1 Card?

A nonrefundable $25 fee will be incurred for the replacement of a lost Cal 1 Card.

If your card was stolen, the replacement fee will be waived as long as you present the police report or case number at the time of requesting the replacement card.  Please be advised that police reports should only be filed for actual theft circumstances and not when you have lost possession of your card and you think someone may have taken it.   

If your card is damaged, bring the damaged card to the Cal 1 Card office and your card will be replaced at no cost; if you do not have the damaged card with you at the time of making the replacement request, the card will be considered lost and the replacement fee will apply.  Please do not punch holes in your card or otherwise willfully damage it because the $25 replacement fee will be incurred if there is recurrence of willful damage.

How do I pay the replacement fee for a lost card?

You are solely responsible for immediately reporting and deactivating a lost or stolen Cal 1 Card. The most effective way of deactivating the card is to do so online by logging into your account and selecting the "Lost Card" link in the sidebar -- this option is available to you 24 hours every day of the week. If you do not have access to the internet when your card is lost or stolen, you may report the card lost in person at the Cal 1 Card Office or by calling 1-866-2UCBCARD (1-866-282-22278). Furthermore, if you have card key access to a facility on campus, please report the loss immediately to your card key administrator.  Once a card is reported missing, you assume no further liability for unauthorized activity on, or use of, your card.

A nonrefundable $25 fee will be incurred for the replacement of a lost Cal 1 Card.

If your card was stolen, the replacement fee will be waived as long as you present the police report or case number at the time of requesting the replacement card.  Please be advised that police reports should only be filed for actual theft circumstances and not when you have lost possession of your card and you think someone may have taken it.   

If your card is damaged, bring the damaged card to the Cal 1 Card office and your card will be replaced at no cost; if you do not have the damaged card with you at the time of making the replacement request, the card will be considered lost and the replacement fee will apply.  Please do not punch holes in your card or otherwise willfully damage it because the $25 replacement fee will be incurred if there is recurrence of willful damage.

Fee payment for replacing a lost Cal 1 Card can be made by credit card, cash, or check.

Credit Card Payments

Step 1. Log into your Cal 1 Card account.

Step 2. Select the "Pay Lost Card Replacement Fee" link on the sidebar.

Step 3. Select the embedded "Online Payment Portal" link and make the payment.

Step 4. Go to the Cal 1 Card office to get the replacement card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station to inform the staff that you have made the online payment and are in need of the replacement card.

Cash or Check Payments

Step 1. Pay the nonrefundable $25 fee and get a payment receipt at the Cashier’s Office, located on the second floor at 2610 Channing Way (Monday - Friday
10 am to 4 pm).  Please be prepared to provide your employee ID number upon arrival. The employee ID number is available via any of the following options:

  1. Logging into your Cal 1 Card account.  Your account number is the same as your ID number
  2. Logging into your At Your Service account and clicking on "employment verification"
  3. Calling CSS-HR at 510-664-9000 (Option #3 then #6)

Step 2. Bring your payment receipt with you to the Cal 1 Card office to get a new card.  If there is a long line upon arrival, enter the office through the exit door and go to the next available station with your receipt in hand.