Cal 1 Card: Debit Account Terms & Conditions

Debit Account Terms & Conditions

Some merchants have applied additional terms & conditions for use of the Cal 1 Card debit account at their locations. Please click here for more information.

The Cal 1 Card debit account is available to University of California, Berkeley students, Faculty members, Staff persons, and other persons affiliated with the University who are eligible to obtain a Cal 1 Card. Deposit of funds into a Cal 1 Card declining debit balance account signifies acceptance of the following terms and conditions:

Program

The Cal 1 Card debit account is administered by the Cal 1 Card Office. The Cal 1 Card debit account and associated records are the property of University of California, Berkeley, and use of a Cal 1 Card may be revoked at any time. The Cal 1 Card must be presented at the time of purchase and shall be the only means of accessing the Cal 1 Card debit account. The Cal 1 Card Office agrees to maintain funds deposited in the Cal 1 Card debit account, which shall be held for future purchases from vendors who accept payment through the use of Cal 1 Card.

The Cal 1 Card debit account is not a credit account and under no circumstances may debits or charges to the account result in a balance below zero. Any negative balance on your account will be billed to the Campus Accounts Receivables System (CARS). The Cal 1 Card debit account may not be used to obtain cash, cash advances or transfer funds between Campus accounts under any circumstances. No interest will accrue on account balances.

Adding Funds

Your Cal 1 Card debit account will be activated in no more than one business day after processing of a minimum deposit of ten dollars ($10.00). Additional funds, subject to a minimum deposit of ten dollars ($10.00), may be deposited at any time. Deposits may be made by cash, check, or credit card. Check deposits may be made in-person or by-mail, and must be made payable to UC Regents. Credit card deposits may be made on-line, in-person, or by-mail. Cash will only be accepted at the Housing Cashiers Office located at 2610 Channing Way. Credit vouchers cannot be deposited into a Cal 1 Card debit account. There will be no limit on the frequency of check, cash or credit card deposits. Deposits made by check for a one-day total of $500.00 will be subject to a hold for 3 business days before funds are made available. There is a $25.00 fee for returned checks, which will be billed to CARS. Holds will be placed on student services consistent with existing terms and conditions of CARS.

Using Your Card

Your Cal 1 Card is nontransferable. You are responsible for purchases made and debited to your account. In order to prevent unauthorized use of the Cal 1 Card, additional identification may be required from any person attempting to make a purchase using an account. There is no daily limit on the number or total amount of purchases made at attended point-of-sale, but to protect against possible misuse of your Cal 1 Card for purchases made at unattended point-of-sale, there is a $20.00 daily limit. Receipts will be available for goods or services purchased with Cal 1 Card at attended point-of-sale locations and for deposits made in-person. Merchandise purchased using the Cal 1 Card debit account will be accepted for return according to the policy of the vendor where the goods or services were purchased.

Inactive Accounts and Positive Balances

Positive balances that remain on accounts for faculty, staff, students and affiliates will carry forward to the next term or year. If a debit account is not active for 1 year, positive balances may revert to the University.

Refunds

Accounts may be closed and a refund of the unused balance may be requested as follows:

For students, no refunds can be made from a Cal 1 Card debit account unless a student GRADUATES or FORMALLY WITHDRAWS from the University for the term as defined by the college or school in which enrolled.
For faculty or staff members, a refund will be issued when the person is no longer on payroll status with the University.
For affiliates, a refund will be issued when the person is no longer affiliated with the University.

If the refund request is approved, the funds will be credited to CARS within 45 days. The funds will be used to pay any outstanding charges on the CARS account. If a credit balance remains once all charges are paid, CARS will issue a refund. CARS refunds are disbursed via pre-authorized direct deposit to a bank account or by check mailed to the local address. For affiliates, a refund check will be mailed to the address provided in the request for refund or transferred electronically to an account provided to the University. Requests for debit account refunds must be submitted in writing to the Cal 1 Card Office. A $10 processing fee will be assessed on all approved refund requests.

Lost or Stolen Cards

You are responsible for immediately reporting or deactivating a lost or stolen Cal 1 Card. Reports can be made in person at the Cal 1 Card Office, or by calling 1 (866) 2UCBCARD, and you can deactivate your lost or stolen Cal 1 Card online by logging into your account via our website. Once you report your card missing or deactivate your Cal 1 Card online, you assume no further liability. All lost card accounts will be reviewed and the account credited for unauthorized activity that occurs after you report the card lost or stolen. The replacement fee for a Cal 1 Card will be charged in accordance with current fee schedules on file at the Cal 1 Card Office.

Errors with Your Account

Account activity can be viewed on the web at http://cal1card.berkeley.edu. No statements will be produced or mailed to you. However you do have forty-five (45) business days to inquire or challenge a transaction that appears in your account. The Cal 1 Card Office recommends that you use the on-line access to check your account at least on a monthly basis to review the transactions that appear there. Transaction receipts will include an account balance and we recommend that you check them and inform the Cal 1 Card Office immediately if you see an error.

If you believe there has been an error in connection with your account, you must e-mail cal1card@berkeley.edu or write the Cal 1 Card office, 180 Cesar Chavez Center - Lower Sproul Plaza, Berkeley, CA 94720-2264, as soon as possible. The Office must hear from you no later than forty-five (45) business days after the transaction date. Such notification must include:

Name and Cal 1 Card number
Date, name of vendor and dollar amount of the suspected error
Description(s) of the error or the transfer(s) being questioned
Explanation of items believed to be in error or why more information is requested.

If it is determined that your dispute pertains to your Meal Plan and not your Cal 1 Card Debit account, your dispute will be forwarded to the proper Dining Services representative(s) for review.

You will receive a response with the results of the investigation within (10) business days after your inquiry is received by our office and any errors will be promptly corrected. If more time is required, the Cal 1 Card Office may take up to forty-five (45) business days to investigate the complaint or question.

If it is determined that there was no error, the Cal 1 Card Office will send a written explanation within three (3) business days after the conclusion of its investigation. You may ask for copies of the documents used in the investigation.

If funds have been deposited into your Cal 1 Card Debit Account in error and have not begun to be used, the transaction may be considered for reversal. If a Patron has begun to utilize the funds deposited in error, the transaction is not eligible for reversal. You will receive a response with the results of the error inquiry within (10) business days.

Modifications of Terms and Conditions

The University may modify these terms and conditions at its sole discretion.

California Law

California Law governs these terms and conditions.